Privacy Policy
Effective date: 11.06.2025
Who we are
Patina Home Cleaning Services, operating the following websites and services:
www.cleaningyyc.com
Our contact for privacy questions:
Email: admin@cleaningyyc.com
Phone: 587-887-1774
Mailing address: 5465 Patina Dr SW Calgary, AB T3H3J8
This policy explains how we collect, use, disclose, and protect personal information. It covers visitors, customers, subscribers, and any person who interacts with our websites, forms, emails, ads, and services.
What we collect
We collect personal information in three ways.
1. You provide it.
Contact details: name, email, phone number, address
Account and profile information
Messages and inquiries
Booking, order, and payment details
Preferences, survey responses, contest entries
2. It is collected automatically.
Device and browser information
IP address and general location
Pages viewed, actions taken, time on site
Referring pages or ads, UTM tags
Cookies and similar technologies
3. We receive it from third parties.
Ad platforms and analytics tools
Payment processors
Email and marketing platforms
Scheduling tools
Customer relationship management tools
Service providers that host our websites or help us run them
How we use personal information
Provide and improve our services and websites
Respond to messages and support requests
Book consultations and deliver services
Process payments and send invoices or receipts
Send service updates, marketing emails, and offers
Personalize content and ads
Protect our business and prevent fraud
Comply with laws and enforce our terms
Third parties we use
We work with service providers who process personal information on our behalf. They help with hosting, analytics, advertising, payments, email, scheduling, forms, customer management, and security. When we share information with them, it is to deliver our services. We require these providers to protect information and use it only as needed to provide their services.
Examples of common providers
Website hosting and CDN providers
Analytics and measurement tools
Advertising platforms and pixels
Email and marketing automation tools
Payment processors and invoicing tools
Scheduling and calendar tools
Form builders and lead capture tools
Customer relationship management tools
Security and anti spam tools
See Appendix A for a current list you can tailor.
Advertising, analytics, and cookies
We use cookies and similar technologies to remember your settings, understand how our sites are used, and show ads that may be relevant to you.
Your choices
You can manage cookies in your browser settings.
You can refuse cookies. Some site features may not work as expected.
You can opt out of marketing emails by clicking “unsubscribe.” Service emails will still be sent.
You can use platform level ad settings offered by Google, Meta, and other ad providers.
See Appendix B for cookie categories we use.
Payment processing
If you make a payment, your card details are processed by a payment provider. We do not store full card numbers on our servers. The provider handles the transaction using industry security standards.
Legal basis for processing
If you are in Canada, we collect and use personal information with your consent, or as allowed by law, including to provide requested services and to manage our business.
If you are in the European Economic Area or the United Kingdom, we process personal data on these bases: consent, contract performance, legitimate interests, legal obligations, and protection of vital interests where applicable.
Your rights
Canada and Alberta
You can request access to your personal information and ask for corrections if it is inaccurate or incomplete.
You can withdraw your consent for marketing at any time by using the unsubscribe link or contacting us.
You can contact the Office of the Information and Privacy Commissioner of Alberta for guidance about your privacy rights.
California
If you are a California resident, you may have rights to know, access, correct, delete, and opt out of certain data sharing for targeted advertising. We do not sell personal information as that term is defined by California law.
EEA and UK
You may have rights to access, correct, delete, restrict processing, object to processing, and portability.
You can lodge a complaint with your local data protection authority.
Requests can be sent to the contact listed in this policy. We may need to verify your identity before responding.
Data retention
We keep personal information only as long as needed for the purposes set out in this policy, to meet legal or accounting requirements, or to resolve disputes. When we no longer need it, we will delete or anonymize it.
Security
We use safeguards designed to protect personal information. No method of transmission or storage is fully secure. We cannot guarantee absolute security.
International transfers
Our service providers may store or process information in other provinces or countries, including the United States. Laws in those places may allow courts, law enforcement, or regulators to access personal information.
Children’s privacy
Our websites and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we collected information from a child, we will delete it.
Links to other sites
Our sites may link to other websites. Those sites have their own privacy policies. We are not responsible for their practices.
Changes to this policy
We may update this policy. Changes take effect when posted. The “Effective date” at the top will show the latest version. If changes are material, we will provide a notice.
Contact us
Questions or requests can be sent to:
Email: admin@cleaningyyc.com
Phone: 587-887-1774
Mailing address: 5465 Patina Dr SW Calgary, AB T3H3J8
Appendix A. Third party providers
Replace examples with your actual vendors and links to their privacy pages.
Service category Provider Purpose Data processed Your configuration notes Analytics Google Analytics Measure site use and traffic IP address, device data, page views, events [GA4 property name] Advertising Google Ads, Meta Ads Measure and optimize ads Advertising identifiers, page views, conversions [Pixels and tags installed] Email and marketing Mailchimp or similar Send emails and manage lists Email, name, engagement data [Audiences and segments used] CRM Follow Up Boss or similar Manage leads and clients Contact details, notes, deal stages [Pipelines used] Scheduling Calendly or similar Book calls and meetings Contact details, time zone, booking info [Calendars connected] Payments Stripe, Square, or similar Process payments Name, email, billing info, last four digits [Currencies and products] Forms Typeform, Gravity Forms, or similar Capture inquiries Contact details, form responses [Forms embedded] Hosting and CDN Cloudflare, Webflow, WordPress host Serve and secure site content IP address, request logs [Hosting plan] Security and anti spam Cloudflare, reCAPTCHA Protect against bots and abuse IP address, behavior data [Keys and settings]
Appendix B. Cookie categories
Strictly necessary
Needed for core functions like page navigation, security, and checkout. Cannot be turned off.
Performance and analytics
Help us understand how visitors use the site so we can improve content and navigation.
Functional
Remember choices like language or region to provide a better experience.
Advertising and social media
Used by us and our partners to build audiences and show ads that may be more relevant to you. May track visits across sites.
Optional notices for forms and checkouts
Use these short notices next to buttons and checkboxes.
Lead form consent
By submitting, you agree to our Privacy Policy and to receive messages from us. You can unsubscribe at any time.
Marketing email checkbox
Send me updates and promotions by email. You can unsubscribe at any time.
SMS notice
By providing your phone number, you agree to receive text messages related to your inquiry. Message and data rates may apply. Reply STOP to opt out.
Checkout notice
Your payment is processed by our payment provider. We do not store full card numbers on our servers.